Changing Biases in Manufacturing Staffing

In this week’s Candid Conversation we’re talking to Reginald Reed from Mindful Staffing Solutions. Katie and Reginald had a really exciting conversation about the disconnect between employees and employers and the unique approach Reginald is taking to bridge that gap.

***Rather watch the video? Click here to watch the full Candid Conversation!***

Mindful Staffing Solutions was built for the community

To Reginald, who he is and what he does are almost the same — an indicator that he’s very passionate about what he does. After 13 years in the building trades, he’s applied his knowledge to create Mindful Staffing Solutions, a training program that provides free education to the community and as a result produces a ready-workforce for employers looking to grow their businesses.

The training program is 10-weeks long and gives people the basic skills required for them to succeed in their desired industry, and from there they’re placed in a job. Reginald focuses on strengthening soft-skills and job experience versus just dressing up a resume. The goal is to align what people actually want to do with what employers need as opposed to just giving them any job.

Through cognitive assessments, Reginald and his team are able to dig deeper into each candidate to learn more about who they are, their skill-set, and aptitude. These assessments also allow candidates a certain self-awareness and opportunity to analyze their world-view and perspectives.

“It's really a matter of self-analysis that we give people so that we can figure out exactly where they fit not just in the workplace, but in the world.”

 

Real-time resumes

One of the things that make Mindful Staffing unique is their use of real-time resumes. This resume style came to be after Reginald went through the process of resetting his career multiple times. Although he was starting over, he always retained his skills and his positive reputation. He realized not having the ability to show people his skillset and work ethic before taking a new job was standing in his way of starting over each time.


Reginald explains that even though a person may change careers or take a new job, the employer really has no data to determine what your actual skill set is. This leads to what he describes as a “wage war” where people are getting paid less than what their skills are worth and in turn end up regretting taking the job.

 

Bridging the gap between people and employers

Misaligned skillset and compensation is only a part of the challenge Mindful Solutions aims to solve with real-time resumes. Workforce biases when it comes to hiring is another issue Reginald is fighting against.

“What happens if we take the face out of the equation, take the bias out of the equation, and match people with employers based on metrics of what a person actually knows and brings to the table? And that determines if they get the job over the next guy.”

Matching a candidate's skills and capabilities to an employer’s needs takes the emotional bias out of the way and opens the door to fair compensation and a good fit on both ends. Real-time resumes give a manufacturer tangible information that ensures a candidate fits the mold of what they need by providing data about their job performance and capability.

This, in turn, removes social biases, ie: a criminal record or economic status, and provides people with opportunities based on how they actually perform on the job. Equal pay and opportunity is no longer a debate, everything is made very cut, dry and extremely clear with a real-time resume.

 

The Mindful Staffing algorithm

Another benchmark Reginald uses to successfully place his candidates is based on the algorithm he created that measures performance ratings, attendance, and life attributes (IE: does a candidate have a license? Do they need a babysitter?). This algorithm takes that information and produces a KPI score between 0 and 3.5. From there a candidate is assigned a color that represents the statistical probability of success in their desired field.

“If I know that statistically, you have a 55% chance of doing well as a carpenter but an 84% chance of doing well as a cement finisher, I will try to convince you to take the cement finishing job because metrically you produce a result that shows you have the highest chance of success by doing this. I think that's really another key component to making sure we get people working where they want to work.”

So many times the equation is inverted. An employer wants an employer to fill a role a certain way.  Reginald believes by analyzing what people actually want to do, and creating scenarios to put them in that situation versus ignoring the needs of the people  (or not fully knowing what they need) can create success for both employer and employee.

“People being comfortable at work is the number one thing employers need to pay attention to as it relates to retention.”

 

What’s Next for Mindful Staffing Solutions?

Reginald has a big vision for the future of staffing. One that uses his profit to provide free education to people who may not have the opportunity to follow their career dreams.

“In a perfect world, in 15 years you’ll be able to come to Mindful Staffing and say, ‘I want to be a doctor’, and we'll say, ‘okay, you start school next month.’ And when you graduate you're a doctor for Mindful Staffing, and the profits that we make off the hospital will go towards training other doctors. It takes the burden off the government, it takes the burden and cost off a lot of people, and it puts the people in a position to where now we can actually hold citizens accountable.”

An inspirational vision that could change the future of education and staffing.

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